You’ve probably seen some advertisements lately about getting your taxes filled out and filed in minutes, either online or at the nearest big-chain tax preparation service location in the Coral Gables area. If you’ve ever used one of these services, you know one thing—it’s all true. You can log on or walk in and usually be done in under an hour.

Do you know why? It’s probably because you’re missing out on some pretty big personal or business tax deductions and tax credit opportunities.

If you think about it for a minute, it starts to make a lot of sense. When you use an online program to file your taxes, the screen asks you a few simple questions—personal information, filing status, income, and so on. There is a basic formula that the program follows to make the experience as quick and painless as possible. And because it’s just a computer program you’re dealing with, you can’t really have a conversation with it to see if there’s anything you might be missing. It can’t really know your whole situation.

It’s the same thing when you get sick of talking to a computer and walk into the local branch of one of the national chains. During tax season, most of the employees there are seasonal tax preparers—they’ve probably been trained over the course of a few weekends while working a full-time job elsewhere. Like the computer program, they’ll only ask you the basic questions to fill out your tax forms because that’s how they were trained. They’re most likely not familiar with the tax code. In fact, they’re probably even using the same program you can find on their company’s website.

At the center of it all, the problem we have here is thanks to automation. People are busy and every second matters, so we want things to be easier and faster. As a society, we want easy to digest. We want simple. As our desire for convenience grows, technology is most often the one to fill the gaps. That’s why we have Google Translate and digital personal assistants like Apple’s Siri. But what do we end up getting from our desire for convenience? Glitches and errors. Just take a look at these bad translations and Siri bloopers.

While funny, these examples show the shortcomings of technology in a human-centered world. All of which begs the question—can you really trust your personal or business taxes to a computer program? What you really need is experience, a human touch.

At CALAS Group Accounting and Financial Services in Coral Gables, we take your taxes as seriously as you do. Our veteran tax professionals have the experience that you and your business are looking for this tax season. If you want expert tax advice, and not just someone reading from a script, you’ve come to the right place. Anyone can push a button, but only an expert knows how to ask the right questions. Call CALAS Group in Coral Gables today.